FAQ - Frequently asked questions
How do I find out more about the products?
You will find a detailed list of ingredients, as well as instructions for use on each product sheet.
We also have a blog where we regularly post information about our manufacturing processes, product origins, etc. Also, don't hesitate to consult the customer reviews which will allow you to have objective and external information on our masks.
Enfin, pour toute autre question, vous pouvez soit nous contacter via l’onglet du chat en bas à droite du site, via email [email protected] ou via le formulaire de la rubrique contact.
Are Les Poulettes masks biodegradable?
Absolutely. Les Poulettes Paris organic cotton masks are compostable after use. Indeed, the certified organic cotton is biodegradable and compostable by nature, so no worries on that side.
The serum that soaks the mask, certified Cosmos Organic, contains more than 99% of ingredients of natural origin, developed via non-toxic processes, so it's also ok for composting!
The bags containing the masks are made of metal-plastic, which is the only material available on the market today to ensure the preservation of single-dose cosmetic formulas, which require a perfect seal. This is also the case for all cosmetic samples.
We are constantly looking for better materials to preserve the environment in order to further reduce our impact, both in the manufacture and distribution of our products. Also, we wish to go further in this approach by donating 1% of our turnover each year to the foundation Tara Ocean Expedition. This association leads scientific expeditions in order to fight for the preservation of the marine ecosystem.
Are the products made in France?
Les Poulettes was born in Paris and the brand claims the Parisian Spirit. It is therefore natural that we manufacture all products in France, to ensure traceability and quality of production. We regularly visit our partner production site.
Are Les Poulettes masks certified organic?
Our formulas are certified organic by the ECOCERT label. Les Poulettes require the COSMOS ORGANIC label for all their products. We have opted for this ultra-demanding standard as well as for a certification granted by ECOCERT, an independent control organization.
Do you test the Les Poulettes care products on animals?
At Les Poulettes, we love and respect animals. We do not test on animals and no ingredients are derived from animal exploitation.
Where to find Les Poulettes masks?
The products are distributed in several stores: Le Printemps, Mademoiselle Bio, Nocibé, Galeries Lafayettes, Naturalia.
We are constantly looking to develop our partnerships, if you are interested, please visit the page Become a distributor.
Where can I find user reviews of products?
Each product page has a Customer Review section to allow you to share your experiences of using the masks. Go to the product page, then click on "Reviews" to consult or leave a review.
How to use our treatments
How do Les Poulettes masks work?
The masks are made of fabric, or hydrogel for the eye patches. They are soaked with the equivalent of more than half a bottle of serum per mask, for maximum concentration.
Once placed on the face, they create a barrier with the outside which slows down the evaporation of the aqueous phase of the serum for an optimized hydrating effect. Moreover, the prolonged contact of the active ingredients on the skin optimizes their penetration for even greater effectiveness. The results are therefore visible more quickly than by applying a "classic" mask. In 10 minutes, the results appear.
What are the active ingredients in Les Poulettes masks?
We have a a page dedicated to the active ingredients used in the masks.
Also, each product sheet displays the details of the ingredients and active ingredients present.
The main active ingredients are hyaluronic acid, to boost hydration,aloe vera for its moisturizing and soothing properties, young barley shoot water, for its phyto-nutrients, Damask rose water, rich in vitamin C and essential fatty acids, etc.
Are Les Poulettes masks likely to expire?
Masks have an expiration date on their packaging.
How long should I keep the mask on my face?
We recommend an application time of 10 to 15 minutes, to give the concentrated active ingredients time to work and to see the first results. After this time, it is also recommended to manually penetrate the excess product into the skin and not to rinse, for optimum results.
What is the optimal frequency of mask use?
There is no strict recommendation regarding the use of organic cotton masks, but it is preferable not to use them more than once a day to let each of the active ingredients play their role properly. However, you can apply the masks several times a week without any problem.
Can I use the masks during my pregnancy or while breastfeeding?
All of our masks are safe to use during pregnancy and breastfeeding, with the exception of the Anti-Fatigue formula which contains an essential oil.
Yes absolutely, with the exception of the Anti-Fatigue Mask which contains organic grapefruit essential oil. Of course, it is at a low concentration, but as a matter of principle, we do not recommend anything containing essential oils to pregnant women.